Return Policy – Auvabath

At Auvabath, we aim to offer a clear and fair return process.

1. Return Request

To request a return, you may:

• Visit our store in person, or

• Contact us by email at auvabath@gmail.com

2. Return Conditions

• Returns must be made within 15 days of purchase or delivery.

• The product must be returned:

  • Unused

  • Not installed

  • Not modified

  • In the exact same condition as sold

  • In its original packaging, with all parts, accessories, and labels

No returns or exchanges will be accepted if:

• The product has been used, installed, tested, or modified

• The product is not returned in the same condition as sold

• There are signs of wear, damage, or missing parts

3. Non-Returnable Items

• Final sale items

• Demo / display items

• Special orders, custom-made, or personalized items

• Products damaged after delivery

4. Return Shipping

• If the return is not made in store, the product must be shipped to the address provided by our team.

• Return shipping costs are the responsibility of the customer.

• Original shipping charges are non-refundable, except in case of our error.

5. Inspection and Processing

• All returns are inspected upon receipt.

• If approved, a refund or store credit will be issued.

• Please allow up to 5 business days for processing.

6. Exchanges

• Exchanges or store credits are accepted in store only, within 30 days of purchase.

• The product must meet all return conditions listed above.

7. Deposits

• Pre-orders: deposits are refundable within 7 days of the original transaction.

• Hold items: deposits are refundable within 48 hours of the original transaction.

• No refunds on special or custom orders.